Comments on: Verizon Ignores Customer Agreement, GameFly Does it Right http://crastinate.com/2008/07/18/verizon-ignores-customer-agreement-gamefly-does-it-right/ A Blog by Ely Rosenstock Mon, 15 Feb 2010 00:26:33 -0600 http://wordpress.org/?v=2.8.4 hourly 1 By: Lyndsee http://crastinate.com/2008/07/18/verizon-ignores-customer-agreement-gamefly-does-it-right/comment-page-1/#comment-71 Lyndsee Mon, 11 Aug 2008 13:56:16 +0000 http://crastinate.com/?p=76#comment-71 Well...I am burning with anger and emotion. As of yesterday, Sunday, I had still not received a call. I called once again and the first person I spoke with was incredibly nice and understanding but it got ugly after he transferred me. The supervisor immediately went into a rant about the contract agreement, which I had in my hand and followed along with her. She then read the paragraph (IN CAPITAL LETTERS!) but stopped at the end which would have made me correct. I told her to continue and she repeated “I’m sorry, I cannot do that for you today. Is there anything else I can help you with.” And that was it. She would not answer anymore of my questions and told me to contact a lawyer. I will be speaking with one of the professors in the business law department from my school. I don’t see a reason to hire a lawyer when I am well within my right. I have called three times and have gotten nowhere. I refuse to give up, but it seems contacting a lawyer would be more expensive than just paying the fee! Well…I am burning with anger and emotion.

As of yesterday, Sunday, I had still not received a call. I called once again and the first person I spoke with was incredibly nice and understanding but it got ugly after he transferred me. The supervisor immediately went into a rant about the contract agreement, which I had in my hand and followed along with her. She then read the paragraph (IN CAPITAL LETTERS!) but stopped at the end which would have made me correct. I told her to continue and she repeated “I’m sorry, I cannot do that for you today. Is there anything else I can help you with.” And that was it. She would not answer anymore of my questions and told me to contact a lawyer. I will be speaking with one of the professors in the business law department from my school. I don’t see a reason to hire a lawyer when I am well within my right. I have called three times and have gotten nowhere. I refuse to give up, but it seems contacting a lawyer would be more expensive than just paying the fee!

]]> By: Robin http://crastinate.com/2008/07/18/verizon-ignores-customer-agreement-gamefly-does-it-right/comment-page-1/#comment-70 Robin Tue, 05 Aug 2008 18:52:44 +0000 http://crastinate.com/?p=76#comment-70 Lyndsee, Just so you know, I had almost the same experience...they have 24 hrs left before I loose it on them!! First I was suppose to have gotten a call back Friday afternoon--NO CALL--then I called Saturday, they were supose to call me Monday @ 5:00--NO CALL-- so I called Monday at 6:30...they said they'd have a director consult their legal team (aka..."how do we get out of this") and get back to me in 24-48 hrs. So we'll see what happens. Keep this updated with what happens to you. ~Robin Lyndsee,
Just so you know, I had almost the same experience…they have 24 hrs left before I loose it on them!! First I was suppose to have gotten a call back Friday afternoon–NO CALL–then I called Saturday, they were supose to call me Monday @ 5:00–NO CALL– so I called Monday at 6:30…they said they’d have a director consult their legal team (aka…”how do we get out of this”) and get back to me in 24-48 hrs. So we’ll see what happens. Keep this updated with what happens to you.
~Robin

]]> By: Lyndsee http://crastinate.com/2008/07/18/verizon-ignores-customer-agreement-gamefly-does-it-right/comment-page-1/#comment-69 Lyndsee Tue, 05 Aug 2008 14:14:44 +0000 http://crastinate.com/?p=76#comment-69 Hello, I have read and printed your blog for reference... When I called Verizon they stated that they had to contact thier legal team because they had not dealt with the matter. They lied several times and I corrected them everytime. At one point I had to ask the lady if it was in her job description to lie to Verizon's customers. She just said she must have been reading the Service Agreement wrong. It was all very laughable. They will be getting back to me after they contact thier legal team. Blah Blah Blah. In Conclusion, Thanks for your blog. :) L.P. Hello,

I have read and printed your blog for reference…
When I called Verizon they stated that they had to contact thier legal team because they had not dealt with the matter. They lied several times and I corrected them everytime. At one point I had to ask the lady if it was in her job description to lie to Verizon’s customers. She just said she must have been reading the Service Agreement wrong. It was all very laughable. They will be getting back to me after they contact thier legal team. Blah Blah Blah.

In Conclusion,
Thanks for your blog. :)

L.P.

]]> By: nate http://crastinate.com/2008/07/18/verizon-ignores-customer-agreement-gamefly-does-it-right/comment-page-1/#comment-68 nate Sun, 03 Aug 2008 07:41:13 +0000 http://crastinate.com/?p=76#comment-68 Before I got my iPhone I was a loyal customer of Metro PCS: + They don't make you sign a contract, service is month to month from the get go. + Service is $40/month for unlimited minutes, text messages and first gen data (slow) - Service is only available in Metropolitan areas (I'm always in the city so thats fine) - You have to outright buy your phone - I paid $350 for my Razr when I could have gotten one for $99 on contract. If they were a GSM provider, I would still use them on my unlocked iPhone - which I paid $399 for... on a 2 year contract :( Before I got my iPhone I was a loyal customer of Metro PCS:

+ They don’t make you sign a contract, service is month to month from the get go.
+ Service is $40/month for unlimited minutes, text messages and first gen data (slow)
- Service is only available in Metropolitan areas (I’m always in the city so thats fine)
- You have to outright buy your phone – I paid $350 for my Razr when I could have gotten one for $99 on contract.

If they were a GSM provider, I would still use them on my unlocked iPhone – which I paid $399 for… on a 2 year contract :(

]]> By: Video Tutorial For Escaping Cellphone Without ETF « Joseph’s Blog http://crastinate.com/2008/07/18/verizon-ignores-customer-agreement-gamefly-does-it-right/comment-page-1/#comment-67 Video Tutorial For Escaping Cellphone Without ETF « Joseph’s Blog Fri, 01 Aug 2008 19:57:12 +0000 http://crastinate.com/?p=76#comment-67 [...] paying an early-termination fee. If you don’t feel like watching the whole 9 minutes or reading his blog post about how he did it, the basic idea is that Verizon raises one of their fees once every quarter, but the contract says [...] [...] paying an early-termination fee. If you don’t feel like watching the whole 9 minutes or reading his blog post about how he did it, the basic idea is that Verizon raises one of their fees once every quarter, but the contract says [...]

]]> By: fkimplicity » How to Get Out of Your Verizon Contract Without an Early Termination Fee http://crastinate.com/2008/07/18/verizon-ignores-customer-agreement-gamefly-does-it-right/comment-page-1/#comment-66 fkimplicity » How to Get Out of Your Verizon Contract Without an Early Termination Fee Tue, 29 Jul 2008 17:25:37 +0000 http://crastinate.com/?p=76#comment-66 [...] Verizon Ignores Customer Agreement, GameFly Does it Right - July 18 Verizon Update - July 20 Verizon Finally Agrees to Follow Their Own Contract - July 21 How to Port Your Number Without Paying the Early Termination Fee - July 29 [...] [...] Verizon Ignores Customer Agreement, GameFly Does it Right – July 18 Verizon Update – July 20 Verizon Finally Agrees to Follow Their Own Contract – July 21 How to Port Your Number Without Paying the Early Termination Fee – July 29 [...]

]]> By: VIdeo Tutorial: How to Get Out of Your Verizon Contract Without an Early Termination Fee « Crastinate http://crastinate.com/2008/07/18/verizon-ignores-customer-agreement-gamefly-does-it-right/comment-page-1/#comment-65 VIdeo Tutorial: How to Get Out of Your Verizon Contract Without an Early Termination Fee « Crastinate Sun, 27 Jul 2008 22:43:32 +0000 http://crastinate.com/?p=76#comment-65 [...] 2008 Filed under: Uncategorized | Tags: Verizon | I’ve gotten a lot of great feedback on my previous posts about successfully canceling my Verizon contract without paying an early termination fee. [...] [...] 2008 Filed under: Uncategorized | Tags: Verizon | I’ve gotten a lot of great feedback on my previous posts about successfully canceling my Verizon contract without paying an early termination fee. [...]

]]> By: Verizon Finally Agrees to Follow Their Own Contract « Crastinate http://crastinate.com/2008/07/18/verizon-ignores-customer-agreement-gamefly-does-it-right/comment-page-1/#comment-64 Verizon Finally Agrees to Follow Their Own Contract « Crastinate Tue, 22 Jul 2008 01:33:57 +0000 http://crastinate.com/?p=76#comment-64 [...] Own Contract Posted July 21, 2008 Filed under: Uncategorized | Tags: Verizon | After many attempts, I have finally been able to cancel my Verizon contract without an early termination fee. [...] [...] Own Contract Posted July 21, 2008 Filed under: Uncategorized | Tags: Verizon | After many attempts, I have finally been able to cancel my Verizon contract without an early termination fee. [...]

]]> By: Ely Rosenstock http://crastinate.com/2008/07/18/verizon-ignores-customer-agreement-gamefly-does-it-right/comment-page-1/#comment-63 Ely Rosenstock Mon, 21 Jul 2008 03:18:40 +0000 http://crastinate.com/?p=76#comment-63 Wow Kate. Blue Mountain Cards shot themselves in the foot with trying to keep you as a customer. I wonder whose fault it is. Is it a call center manager whose main job is to not give away anything for free? Or is the directive coming down from the higher-ups as company policy? If the CEO of Blue Mountain Cards knew what happened to you, he would be devastated (I bet). Wow Kate. Blue Mountain Cards shot themselves in the foot with trying to keep you as a customer. I wonder whose fault it is. Is it a call center manager whose main job is to not give away anything for free? Or is the directive coming down from the higher-ups as company policy?

If the CEO of Blue Mountain Cards knew what happened to you, he would be devastated (I bet).

]]> By: Verizon Update « Crastinate http://crastinate.com/2008/07/18/verizon-ignores-customer-agreement-gamefly-does-it-right/comment-page-1/#comment-62 Verizon Update « Crastinate Mon, 21 Jul 2008 03:10:20 +0000 http://crastinate.com/?p=76#comment-62 [...] Posted July 20, 2008 Filed under: Uncategorized | Tags: Verizon | I have previously discussed my trial and travails with trying to get out of my Verizon contract without an early termination [...] [...] Posted July 20, 2008 Filed under: Uncategorized | Tags: Verizon | I have previously discussed my trial and travails with trying to get out of my Verizon contract without an early termination [...]

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