Comments on: Verizon Update

By: crastinate.com » Video Tutorial: How to Get Out of Your Verizon Contract Without an Early Termination Fee

Sun, 04 Jan 2009 07:25:28 +0000

[...] gotten a lot of great feedback on my previous posts about successfully canceling my Verizon contract without paying an early termination fee. Based on [...]

By: Dean

Dean — Fri, 31 Oct 2008 22:11:18 +0000

Ely,
I am having no luck. They say I agreed to to pay a fee that varies. Therefore this fee is not one I can object too. Then another rep stood firm and said that legal has determined it’s not material adverse affect and I cannot object. I got defensive, but that just made it worse. Any suggestions?

By: Daniel

Daniel — Wed, 06 Aug 2008 00:34:43 +0000

I got lucky that there’s poor reception in my area. After many calls and “it’s not an adverse effect because you refused your credit” they finally disconnected me when they realized I lived in a poor reception area.

By the way, don’t tell this story, they don’t react well to it: “if a thief steals $10 from my pocket, he’s a criminal. if he gives me back the money when I call the cops, he’s still a criminal”

By: fkimplicity » How to Get Out of Your Verizon Contract Without an Early Termination Fee

Tue, 29 Jul 2008 17:27:45 +0000

[...] Ignores Customer Agreement, GameFly Does it Right – July 18 Verizon Update – July 20 Verizon Finally Agrees to Follow Their Own Contract – July 21 How to Port Your Number Without [...]

By: Will

Will — Mon, 21 Jul 2008 17:29:17 +0000

Hi Ely

I’m going through the same situation as you right now. I have talked to many people at the company about canceling and they keep on refusing to let me out w/o an ETF.

I found a bunch of email addresses for the higher ups at consumerist.com. Email them and they will work to resolve the situation.

I’ve found that persistence and politeness are the key to getting the reps to work with you.

By: Ely Rosenstock

Ely Rosenstock — Mon, 21 Jul 2008 03:33:30 +0000

Thanks for the tip Kate. We never set auto-pay on anything so we’re good on that front.

By: Kate

Kate — Mon, 21 Jul 2008 03:28:49 +0000

ps- If you have automatic bill pay you should turn it off because if you get a bill meanwhile and they have applied the $10 credit to your bill, your payment can signify your acceptance of their offer to resolve this by issuing the credit. If the credit is on your bill you need to pay the bill with a check, pay $10 extra, and make a note on the stub you mail in and on the check that the extra $10 is your rejection of their credit offer (and keep copies).

By: Kate

Kate — Mon, 21 Jul 2008 03:22:24 +0000

Go you! Have I ever told you my Best Buy story? It’s really long and I’m a bad story teller but the moral is to be persistent and eventually the corporation will eat it. (Unfortunately there’s no exact definition of eventually.)
But it couldn’t hurt to mention you have a blog and it’s probably in their best interest to end this soon before more people learn to read their contracts and how to look for new ways out of contracts (or they end up with a class action lawsuit seeking to clarify whether an offer of a credit can legally negate the term of a signed contract- which according to your lawyer friend IT CAN’T).