Cablevision Calls Me About My Complaint
December 31st, 2008
I just got a call from Cablevision letting me know that they received my complaint email and are escalating my complaint to the Vice President of Cablevision. I had written yesterday about my disappointment with Cablevision’s recent promotion tactics. It seems that my complaint email (there is no phone number to call) which linked to my blog post complaining about the issue did not go unnoticed.
While I’m not going to let Cablevision off the hook until I see what they end up doing about these situations in the future, I will say that a phone call was appreciated and am hoping that what I was told was not just rhetoric, but actually an honest approach to fixing this type of behavior.
Same with me. I am having horrible experience with their reward card request. I originally requested the card in Sept 08, guess what I still have not receive the card, even though the reward center emailed me saying they are sending me one (3rd attempt).
Part of the reason my wife & I signed up for the Triple Play, was to get the Optimum card. We have been waiting atleast 8 weeks with no card or info available. Seems to me that the only way to contact these people via email is a bit shifty !! If I don’t hear something soon, I’ll be switching over to Verizon Fios …..