Comments for Crastinate http://crastinate.com A Blog by Ely Rosenstock Mon, 15 Feb 2010 00:26:33 -0600 http://wordpress.org/?v=2.8.4 hourly 1 Comment on Video Tutorial: How to Get Out of Your Verizon Contract Without an Early Termination Fee by bobby deneke http://crastinate.com/2008/07/27/video-tutorial-how-to-get-out-of-your-verizon-contract-without-an-early-termination-fee/comment-page-9/#comment-6369 bobby deneke Mon, 15 Feb 2010 00:26:33 +0000 http://crastinate.wordpress.com/?p=95#comment-6369 I'm looking at my Verizon customer agreement and I don't see the paragraphs you're referring to. Likewise, we upgraded back in October 2009 for a buy one get one free and did an electronic signature at the time. Now they are saying that one of the signatures didn't happen and by their mistake but we are being charged $400.00 for one of the blackberry's unless we sign. It seems to me that if I sign then I fall again under the right to cancel within 30 days and can return the equipment and not be in contract any longer. That being both possible and good I would still rather get entirely out of my contract without fee's and go to AT&T. What ever should I do?? I’m looking at my Verizon customer agreement and I don’t see the paragraphs you’re referring to. Likewise, we upgraded back in October 2009 for a buy one get one free and did an electronic signature at the time. Now they are saying that one of the signatures didn’t happen and by their mistake but we are being charged $400.00 for one of the blackberry’s unless we sign. It seems to me that if I sign then I fall again under the right to cancel within 30 days and can return the equipment and not be in contract any longer. That being both possible and good I would still rather get entirely out of my contract without fee’s and go to AT&T. What ever should I do??

]]> Comment on How to Port Your Number Without Paying the Early Termination Fee by John http://crastinate.com/2008/07/29/how-to-port-your-number-without-paying-the-early-termination-fee/comment-page-1/#comment-6351 John Fri, 12 Feb 2010 15:08:53 +0000 http://crastinate.com/?p=100#comment-6351 I did this yesterday with Verizon and it was SOOO simple. I typed up a good talking points sheet based on the video and the current details. I told her my wife lost her job and we needed to switch to a budget company, but we'll likely come back to Verizon in the future. I told her I want you to just put a note on the acct so that we can port our number to another company. She tried to sell me on lower plans so that I have the best network...blah blah blah. She said we'll have to charge you a fee. I told her that my bill said they were increasing the Federal Universal BS Fee and that it was Verizon's policy to allow me to cancel without a fee within 60 days. She said where did you read that? I (not knowing which detail she ment) told her there was a notice on our last bill about the fee increase. She pulled my bill and verified it. Then she asked about where the company policy was in writing. I told her exactly where to go on their website to find the information. After a long pause she said "Ok, the note is on your account. After you port your numbers, call us back and we'll remove the fee from your account". WOW! Thanks a lot for the help!!! I did this yesterday with Verizon and it was SOOO simple. I typed up a good talking points sheet based on the video and the current details. I told her my wife lost her job and we needed to switch to a budget company, but we’ll likely come back to Verizon in the future. I told her I want you to just put a note on the acct so that we can port our number to another company. She tried to sell me on lower plans so that I have the best network…blah blah blah. She said we’ll have to charge you a fee. I told her that my bill said they were increasing the Federal Universal BS Fee and that it was Verizon’s policy to allow me to cancel without a fee within 60 days. She said where did you read that? I (not knowing which detail she ment) told her there was a notice on our last bill about the fee increase. She pulled my bill and verified it. Then she asked about where the company policy was in writing. I told her exactly where to go on their website to find the information. After a long pause she said “Ok, the note is on your account. After you port your numbers, call us back and we’ll remove the fee from your account”. WOW! Thanks a lot for the help!!!

]]> Comment on Video Tutorial: How to Get Out of Your Verizon Contract Without an Early Termination Fee by Daniel Odem http://crastinate.com/2008/07/27/video-tutorial-how-to-get-out-of-your-verizon-contract-without-an-early-termination-fee/comment-page-9/#comment-6322 Daniel Odem Sun, 07 Feb 2010 06:04:39 +0000 http://crastinate.wordpress.com/?p=95#comment-6322 I am really trying to get out of my contract. I am so tired of dealing with verizon. THEY ARE HORRIBLE!!! This didnt work for me. I spent 3 hours on the phone and nothing. They dont even want to think about helping me. Does anyone have any suggestions? I am waiting on a call back from a supervisor. I have spoken to 3 supervisors today. They have notated my account so much when I call and say anything they tell me that I have been told by several different reps and they are going to tell me the same thing. So I need to just realized if i want out of the contract they will let me out but I need to accept i am going to have to pay the cancellation fee. Does anyone have any other suggestions? I was told that everytime an average person calls customer service for an average call that it costs verizon $13.00. Its personal at this point I will call everyday during all of my free time to make them pay for my aggervation! I am really trying to get out of my contract. I am so tired of dealing with verizon. THEY ARE HORRIBLE!!! This didnt work for me. I spent 3 hours on the phone and nothing. They dont even want to think about helping me. Does anyone have any suggestions? I am waiting on a call back from a supervisor. I have spoken to 3 supervisors today. They have notated my account so much when I call and say anything they tell me that I have been told by several different reps and they are going to tell me the same thing. So I need to just realized if i want out of the contract they will let me out but I need to accept i am going to have to pay the cancellation fee. Does anyone have any other suggestions? I was told that everytime an average person calls customer service for an average call that it costs verizon $13.00. Its personal at this point I will call everyday during all of my free time to make them pay for my aggervation!

]]> Comment on Video Tutorial: How to Get Out of Your Verizon Contract Without an Early Termination Fee by Feola http://crastinate.com/2008/07/27/video-tutorial-how-to-get-out-of-your-verizon-contract-without-an-early-termination-fee/comment-page-9/#comment-6289 Feola Tue, 02 Feb 2010 03:28:21 +0000 http://crastinate.wordpress.com/?p=95#comment-6289 I am also trying to get out of my contract and awaiting a phone call back from a mediator. I was also repeatedly denied my agreement right and told the supervisor I wanted to exercise my right to go through a mediator that the company pays for. Read tem 4 and item 5 under How Do I Disputes with Verizon Wireless. Hope this helps and good luck to all. I am also trying to get out of my contract and awaiting a phone call back from a mediator. I was also repeatedly denied my agreement right and told the supervisor I wanted to exercise my right to go through a mediator that the company pays for. Read tem 4 and item 5 under How Do I Disputes with Verizon Wireless. Hope this helps and good luck to all.

]]> Comment on Video Tutorial: How to Get Out of Your Verizon Contract Without an Early Termination Fee by mppaul2 http://crastinate.com/2008/07/27/video-tutorial-how-to-get-out-of-your-verizon-contract-without-an-early-termination-fee/comment-page-9/#comment-6268 mppaul2 Fri, 29 Jan 2010 21:24:12 +0000 http://crastinate.wordpress.com/?p=95#comment-6268 Yes, I tried this recently and they would not cancel, gave me some address to write to. I didn't press any further, may try later, the FUSC change just occured in January, so if I feel better before the 60 days are up, I may try again. It's so obvious the CR's and supposedly supervisors don't know what they are doing, but that what they get paid for to keep the money rolling in. Yes, I tried this recently and they would not cancel, gave me some address to write to. I didn’t press any further, may try later, the FUSC change just occured in January, so if I feel better before the 60 days are up, I may try again. It’s so obvious the CR’s and supposedly supervisors don’t know what they are doing, but that what they get paid for to keep the money rolling in.

]]> Comment on Video Tutorial: How to Get Out of Your Verizon Contract Without an Early Termination Fee by Emily http://crastinate.com/2008/07/27/video-tutorial-how-to-get-out-of-your-verizon-contract-without-an-early-termination-fee/comment-page-9/#comment-6242 Emily Tue, 26 Jan 2010 04:06:03 +0000 http://crastinate.wordpress.com/?p=95#comment-6242 Has this worked for anyone recently? I am in desperate need of getting out of my contract. They put me on a quad plan and failed to mention that I would not be aboe to continue to call my home phone... also through verizon... without using my minutes. I tried arguing my point with them but htey wouldn't budge. They never sent me any written confimation of this change. I want to try this approach but want to know if it will even work. Has this worked for anyone recently? I am in desperate need of getting out of my contract. They put me on a quad plan and failed to mention that I would not be aboe to continue to call my home phone… also through verizon… without using my minutes. I tried arguing my point with them but htey wouldn’t budge. They never sent me any written confimation of this change. I want to try this approach but want to know if it will even work.

]]> Comment on Video Tutorial: How to Get Out of Your Verizon Contract Without an Early Termination Fee by Danyo http://crastinate.com/2008/07/27/video-tutorial-how-to-get-out-of-your-verizon-contract-without-an-early-termination-fee/comment-page-9/#comment-6089 Danyo Sun, 17 Jan 2010 11:26:58 +0000 http://crastinate.wordpress.com/?p=95#comment-6089 <a href="#comment-6083" rel="nofollow">@Murph</a> I have referenced that paragraph before. I have been given multiple different excuses. Some say that in that same clause it states clearly that "the amounts and what they pay for may change." So i respond by telling them that yes, they may change, however IF they do I have 60 days to cancel penalty-free. So far I have been expecting a call back from 3 Managers and have not gotten one. I will be visiting a corporate store tomorrow (the one in which the manager told his minion to have me speak with the legal dept but could not provide me a number....come to find out I am not "permitted" to speak with them.) and raising hell. @Murph

I have referenced that paragraph before. I have been given multiple different excuses. Some say that in that same clause it states clearly that “the amounts and what they pay for may change.” So i respond by telling them that yes, they may change, however IF they do I have 60 days to cancel penalty-free. So far I have been expecting a call back from 3 Managers and have not gotten one. I will be visiting a corporate store tomorrow (the one in which the manager told his minion to have me speak with the legal dept but could not provide me a number….come to find out I am not “permitted” to speak with them.) and raising hell.

]]> Comment on Video Tutorial: How to Get Out of Your Verizon Contract Without an Early Termination Fee by Murph http://crastinate.com/2008/07/27/video-tutorial-how-to-get-out-of-your-verizon-contract-without-an-early-termination-fee/comment-page-9/#comment-6083 Murph Sat, 16 Jan 2010 19:24:44 +0000 http://crastinate.wordpress.com/?p=95#comment-6083 Refer the next supervisor to this paragraph from the Customer Agreement, which states clearly that Verizon sets the FUSC: What Charges Are Set by Verizon Wireless? You agree to pay all access, usage and other charges that you or the user of your wireless device incurred. Our charges include Federal Universal Service, Regulatory and Administrative Charges, and we may also include other charges related to our governmental costs. We set these charges; they aren't taxes, they aren't required by law, they are kept by us in whole or in part, and the amounts and what they pay for may change. Refer the next supervisor to this paragraph from the Customer Agreement, which states clearly that Verizon sets the FUSC:

What Charges Are Set by Verizon Wireless?

You agree to pay all access, usage and other charges that you or the user of your wireless device incurred. Our charges include Federal Universal Service, Regulatory and Administrative Charges, and we may also include other charges related to our governmental costs. We set these charges; they aren’t taxes, they aren’t required by law, they are kept by us in whole or in part, and the amounts and what they pay for may change.

]]> Comment on Video Tutorial: How to Get Out of Your Verizon Contract Without an Early Termination Fee by Danyo http://crastinate.com/2008/07/27/video-tutorial-how-to-get-out-of-your-verizon-contract-without-an-early-termination-fee/comment-page-9/#comment-6073 Danyo Fri, 15 Jan 2010 06:26:15 +0000 http://crastinate.wordpress.com/?p=95#comment-6073 Soo i now have spoken with 3 supervisors. I am awaiting a call back from one Manager, and a call back from one of the supervisors after he speaks with his manager. He said in his "materials" that they do not waive the ETF for FUSC rate changes. I have also tried to argue that I have not recieved notice of this change. They keep giving me the "The FCC charges us for that and we have no control over those". I am going to escalate, escalate, escalate. Soo i now have spoken with 3 supervisors. I am awaiting a call back from one Manager, and a call back from one of the supervisors after he speaks with his manager. He said in his “materials” that they do not waive the ETF for FUSC rate changes. I have also tried to argue that I have not recieved notice of this change. They keep giving me the “The FCC charges us for that and we have no control over those”. I am going to escalate, escalate, escalate.

]]> Comment on Video Tutorial: How to Get Out of Your Verizon Contract Without an Early Termination Fee by Danyo http://crastinate.com/2008/07/27/video-tutorial-how-to-get-out-of-your-verizon-contract-without-an-early-termination-fee/comment-page-8/#comment-6071 Danyo Fri, 15 Jan 2010 03:31:19 +0000 http://crastinate.wordpress.com/?p=95#comment-6071 Ummmm...................so on My Verizon where I look at my bill there is a link that says "Need To Know Information". As of January 1st 2010 the FUSC went up 2.3%. I have called twice and spoken to two Sup's. The first one was stuck on arguing with me about how FUSC was a tax....she is obviously below the intelligence level of a tortise. The second Sup i talked to was Kanetra.... she said " I agreed to the FUSC's ability to change", I told her "yes, i did agree to the possibility of it changing, however when it did change due to the clause above where it says "We may change PRICES" that it did not specify what prices were included or excluded so she could not tell me what that was. Also at the end of the agreement it says that the Customer Agreement is your agreement with VZW and not to listen to CSR's or In store reps as the agreement is written out fully. So, she has requested me to contact the Legal dept with arbitration. Its bull. UGH!!! So, if anyone has any help it would be appreciated. daniel.n at msn.com Ummmm……………….so on My Verizon where I look at my bill there is a link that says “Need To Know Information”. As of January 1st 2010 the FUSC went up 2.3%. I have called twice and spoken to two Sup’s. The first one was stuck on arguing with me about how FUSC was a tax….she is obviously below the intelligence level of a tortise. The second Sup i talked to was Kanetra…. she said ” I agreed to the FUSC’s ability to change”, I told her “yes, i did agree to the possibility of it changing, however when it did change due to the clause above where it says “We may change PRICES” that it did not specify what prices were included or excluded so she could not tell me what that was. Also at the end of the agreement it says that the Customer Agreement is your agreement with VZW and not to listen to CSR’s or In store reps as the agreement is written out fully. So, she has requested me to contact the Legal dept with arbitration. Its bull. UGH!!! So, if anyone has any help it would be appreciated. daniel.n at msn.com

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